Privacy

Appeal Ready is a Tweenage product. We collect the information needed to generate your draft letter, email it to you, take payment, and support your order.

What we collect

  • Your name and email address.
  • The year group, school names, and the reasons you give for the appeal.
  • Any details you share about evidence or relevant circumstances, including information about medical conditions or EHC plans (sensitive information, collected only with your explicit consent).
  • Basic technical and transaction data needed to operate the service and process payment.

We do not collect your child's name, pupil ID, home address, telephone number, or any health, medical, or disability information. Your draft letter uses [Child's name] as a placeholder. You fill it in yourself before submitting to the appeal panel. If your appeal involves health or disability grounds, Appeal Ready is not the right tool. We direct those cases to specialist advisors.

How we use it

  • To generate your draft appeal letter and evidence checklist.
  • To email the PDF to you.
  • To process payment through Lemon Squeezy.
  • To provide support and regenerations.
  • To monitor fraud, abuse, or technical misuse.

How the draft is produced

Your answers are sent to Anthropic (our AI provider) so it can draft the letter. Anthropic processes data outside the UK under a data transfer agreement. The finished draft is emailed to you as a PDF via Resend. Payment is handled by Lemon Squeezy, which processes data in the US under appropriate safeguards.

Health and disability information

We do not collect health, disability, or EHCP information. If your appeal is primarily based on these grounds, we redirect you to specialist free advice services rather than processing your case. This is a deliberate design choice.

Your rights

Under UK GDPR you have the right to access, correct, or delete your data, and to withdraw consent at any time. Contact us at the address below.

How long we keep data

We keep data only for as long as reasonably needed to run the service, fulfil your order, provide support, and keep basic business records. We do not retain your appeal content beyond what is necessary.

Important limit

Appeal Ready produces draft letters only. It is not legal advice, and you should review and adapt the draft before submitting it.

Contact

Questions, support, or privacy requests: hello@appealready.co.uk